Question 1

Is Uber or Careem available in Makkah and Madinah?

Accepted Answer

Uber and Careem have limited coverage in the holy cities during Hajj and Ramadan. Mashaer Fleet provides pre-booked private transfers with a guaranteed driver, fixed fare, and 24/7 availability.

Question 2

Are your fares fixed during Hajj and Ramadan?

Accepted Answer

Yes. All fares are fixed at booking. No surge pricing during Hajj, Ramadan, or peak season. The price you see is the price you pay — tax included.

Question 3

Do you offer wheelchair-accessible vehicles for elderly and disabled pilgrims?

Accepted Answer

Yes. Mashaer Fleet has wheelchair-accessible vehicles for pilgrims with mobility needs. Drivers are trained to assist throughout Umrah and Hajj. Book in advance to guarantee availability.

Question 4

How long does Makkah to Madinah taxi take?

Accepted Answer

The journey is approximately 450 km and takes 4.5 to 5 hours by road. A rest stop is included on all intercity transfers.

Question 5

Can I book a Hyundai Staria for Umrah?

Accepted Answer

Yes. The Hyundai Staria seats 7 passengers and is available for airport transfers, Makkah to Madinah, and Ziyarat tours. Ideal for families and elderly pilgrims.

Question 6

How do I contact Mashaer Fleet?

Accepted Answer

WhatsApp or call +44 7490 357 451. Book online at mashaerfleet.com/booking. We speak English, Urdu, and Arabic.

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