Is Uber or Careem available in Makkah and Madinah?

Uber and Careem have limited coverage in the holy cities during Hajj and Ramadan. Mashaer Fleet provides pre-booked private transfers with a guaranteed driver, fixed fare, and 24/7 availability.

Are your fares fixed during Hajj and Ramadan?

Yes. All fares are fixed at booking. No surge pricing during Hajj, Ramadan, or peak season. The price you see is the price you pay — tax included.

Do you offer wheelchair-accessible vehicles for elderly and disabled pilgrims?

Yes. Mashaer Fleet has wheelchair-accessible vehicles for pilgrims with mobility needs. Drivers are trained to assist throughout Umrah and Hajj. Book in advance to guarantee availability.

How long does Makkah to Madinah taxi take?

The journey is approximately 450 km and takes 4.5 to 5 hours by road. A rest stop is included on all intercity transfers.

Can I book a Hyundai Staria for Umrah?

Yes. The Hyundai Staria seats 7 passengers and is available for airport transfers, Makkah to Madinah, and Ziyarat tours. Ideal for families and elderly pilgrims.

How do I contact Mashaer Fleet?

WhatsApp or call +44 7490 357 451. Book online at mashaerfleet.com/booking. We speak English, Urdu, and Arabic.

Special Services for Elderly and Disabled Pilgrims

Comfortable, wheelchair-accessible transport for elderly and disabled pilgrims. Mashaer Fleet ensures safe, reliable, and stress-free travel across Saudi Arabia.

Special Services for Elderly and Disabled Pilgrims — Making Travel Easier

Performing Umrah or Hajj with an elderly or disabled family member is a beautiful act of love — but it requires careful transport planning. Mashaer Fleet provides specialised accessible transport across Saudi Arabia, ensuring every pilgrim travels with comfort, safety, and dignity.

Why Accessible Transport Matters

For elderly and disabled pilgrims, standard taxis simply are not enough. Long routes, airport crowds, and heavy luggage create real challenges. The right vehicle — with the right driver — makes the difference between a stressful arrival and a peaceful beginning to a sacred journey.

At Mashaer Fleet, accessibility is not an add-on. It is a core part of what we do.

Our Accessible Transport Options

Wheelchair-Accessible Vans with Hydraulic Ramp Our specialist vans are fitted with hydraulic ramp systems — no manual lifting required. Your loved one boards safely and comfortably, with full dignity preserved throughout.

Hyundai Staria — Our Dedicated Wheelchair-Accessible Van is built on the Hyundai Staria — converted with a hydraulic ramp system for safe and dignified boarding. If you are travelling with additional mobility aids such as walking frames or extra equipment, the Staria's spacious interior comfortably accommodates both the wheelchair user and their family alongside all luggage.

Trained Drivers — Not Just Chauffeurs Every driver who operates our accessible vehicles is trained to assist passengers with boarding, secure wheelchairs safely inside the vehicle, and handle all luggage from arrivals gate to hotel door.

Where We Operate

We provide accessible transport across:

Jeddah — King Abdulaziz International Airport (KAIA) — all terminals
Makkah — all hotel areas and Ziyarat sites
Madinah — all hotel areas including Masjid an-Nabawi vicinity
Madinah — Prince Mohammad Bin Abdulaziz Airport
Riyadh — King Khalid International Airport
Makkah — Haramain High Speed Railway Station
Madinah — Haramain High Speed Railway Station

Both one-way and round-trip bookings available on all routes.

Popular Routes & Estimated Fares (2026)

Jeddah Airport → Makkah — SAR 600 Approximately 1.5 hours. Includes meet and greet, wheelchair assistance, and luggage handling.

Makkah → Madinah — SAR 1,300 Approximately 4.5 to 5 hours. Rest stop included. Recommended in GMC or Hiace for maximum comfort.

Madinah Airport → Madinah City — SAR 300 Approximately 30 minutes. Ideal for elderly passengers needing minimal travel time after landing.

Train Station Transfers (Makkah & Madinah) — Contact us for quote

All fares are fixed and agreed before your journey. No hidden fees. No surge pricing during Hajj or Ramadan.

Tips for Planning Accessible Travel in Saudi Arabia

Book early. Book in advance where possible. While we do our best to accommodate same-day requests, booking ahead gives you the best chance of securing your preferred vehicle and time slot. During Hajj season and Ramadan, early booking is strongly recommended as accessible vans are in high demand.

Mention your requirements when booking. Share the passenger's mobility needs, number of family members, and luggage details so we can confirm the right vehicle and make any necessary arrangements before your arrival.

Choose the right vehicle. For a wheelchair user travelling with family — our Hyundai Staria wheelchair-accessible van is the ideal choice. WhatsApp us at +44 7490 357 451 and we will recommend the best option for your group.

Why Families Choose Mashaer Fleet

Hydraulic ramp vans — safe boarding, full dignity
Drivers trained in elderly and disabled passenger assistance
Driver confirmed before your flight lands — name, number, and vehicle photo sent in advance
24/7 service including Hajj season, Ramadan, and late-night arrivals
Covering Jeddah, Makkah, Madinah, Riyadh, and both Haramain train stations
Fixed prices — agreed upfront, no surprises
Trusted by families from the UK, USA, UAE, Kuwait, Qatar, Oman, and Bahrain.

Frequently Asked Questions

How do I book accessible transport for an elderly family member? WhatsApp us at +44 7490 357 451 with your travel date, route, and accessibility requirements. We confirm your vehicle and fixed fare within minutes.

Can I book from outside Saudi Arabia? Yes. Most families book weeks before departure. WhatsApp or book online at mashaerfleet.com/booking.

Are wheelchair-accessible vans available for Ziyarat tours? Yes. Private Ziyarat tours in Makkah and Madinah are available in our accessible vans — at your pace, on your schedule.

What if I need extra luggage space? Mention this when booking and we will arrange the most suitable vehicle for your group size and luggage requirements.

Book Your Accessible Transfer

WhatsApp: +44 7490 357 451 Book online: mashaerfleet.com/booking

Available 24 hours a day, 7 days a week. We reply within minutes.

Mashaer Fleet — specialised transport for elderly and disabled Hajj and Umrah pilgrims across Jeddah, Makkah, Madinah, Riyadh, and the Haramain train network.